FAQ

Frequently asked questions

How do I send my family names?


We will send your spreadsheet directly to your email address. Your spreadsheet will be specific to your order depending on if you purchased an ancestral or descendant tree. We always have access to your spreadsheet so you won't need to save or send your family names once you have everything filled in. When your spreadsheet is complete please let us know and we can schedule an initial proof with you.




How long does it take to get an initial proof?


It takes us 1-3 business days to send you an initial proof.




Do you ship internationally?


Yes we do! We ship internationally through USPS. Buyers are responsible for any customs and import taxes that may apply. We do our very best to make sure your family tree arrives as quickly as possible, however we are not responsible for delays due to customs.




Do you accept returns or exchanges?


Because our family trees are a custom product we do not accept returns or exchanges specifically for family tree prints. However, if you have any problems with your family tree please contact us on our "Contact" page to address your concerns. (In the event that you notice an error or typo on your family tree after giving your final approval on your proof we can fix the error and send you an updated family tree for a small fee. If the error was on our part we will be happy to send a revised proof at no extra charge.) We are happy to accept any returns or exchanges specifically for framing or accessories.




What if my package gets lost or is delayed in the mail?


Unfortunatley, once we ship your order through USPS we are not responsible if it becomes lost or delayed. We recommend that you file a claim through USPS with the provided tracking number that was assigned to your shipment. During the peak holiday season it is very common for packages to be delayed so please be sure to order your family tree early to ensure a timely arrival.




Do you offer family trees in different colors?


Yes, every family tree design comes in more than one color scheme. Customization is availalbe for every family tree design for an additional fee.




What family tree print do I choose for my family?


We all know the saying, "Families come in all shapes and sizes". If you need help choosing which family tree is best for you then here are some tips: Tip #1: Decide how many generations you would like to include in your family tree. 1. 2 generations - 5-10 family names (immediate family) 2. 2/3 generations - 15-20 family names 3. 4/5 generations - 30-35 family names 4. 5-6 generations - 60-65 family names Tip #2: Decide what kind of information you would like in your family tree. We provide FOUR different types of family trees: 1. Ancestors of a couple: (ancestors - people from whom a person is descended). We can highlight the ancestors of a couple. Where the ancestors of each spouse are featured. See link for reference. 2. Ancestors of an individual: (ancestors - people from whom a person is descended). We can highlight the ancestors of an individual. Where the ancestors of one individual are featured. See link for reference. 3. Descendants: (posterity or children of a couple either living or dead). We can create a family tree that highlights the descendants of a couple. See link for reference. 4. Ancestors and Descendants: Our 5/6 generation family trees can feature BOTH ancestors and descendants. See link for reference.





ADDRESS

Eden, UT 84310, USA

EMAIL

support@familyartshop.com

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